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Terms Of Service

TERMS OF SERVICE

Last Updated: October 22, 2026

TABLE OF CONTENTS

  1. AGREEMENT TO TERMS
  2. SERVICE MODEL & OWNERSHIP
  3. “5-STAR TOOLKIT” & EMAIL TRAINING
  4. MONTHLY UPDATES POLICY
  5. DIGITAL MARKETING AND WEBSITE SERVICES
  6. RANKINGS & PERFORMANCE GUARANTEE
  7. FEES AND PAYMENT
  8. LIMITATION OF LIABILITY
  9. INDEMNIFICATION
  10. GOVERNING LAW & PRIVACY COMPLIANCE
  11. CONTACT US

1. AGREEMENT TO TERMS

By accessing the website at https://www.kikowebdesigns.com (the “Site”) and using our services (the “Services”), you agree to be bound by these Terms of Service. If you do not agree, you are prohibited from using the Site and Services.

If you sign a service agreement with us, that agreement and its Schedule A govern your Services. Where it says something different from these Terms, the service agreement prevails.

2. SERVICE MODEL & OWNERSHIP

Kiko Web Designs provides its services as a one-time setup followed by a monthly plan:

  • Setup (Google Core): A one-time project fee, charged at sign-up, for building your website and setting up your marketing platforms.
  • Monthly plan (Growth Engines): Ongoing marketing and web services for a monthly fee, billed from the start date in your service agreement (usually 30 days after sign-up). This is a month-to-month plan with no minimum term.
  • Ownership: You own your website, including its content, images, copy and your domain name, and the email lists we build for you. Once the fees for them are paid, you own the copyright in the website, pages and content we create for you. The tools, code, templates and know-how we reuse for all our clients stay ours, and you get a permanent, free licence to use them as part of your website, including after you leave us.
  • Cancellation: Cancel any time with at least 14 days’ written notice by email. Services continue until the end of the current billing period. Once your payments are up to date, we send you a complete copy of your website files and transfer your domain name to you. Your website stays online with us until the end of your last billing period; after that, hosting it is up to you. Fees already paid, including the setup fee, are not refunded, except as required by the laws of British Columbia.
  • Third-Party Platforms: All third-party platform accounts (Google Business Profile, Google Ads, social media platforms, email marketing platforms, etc.) are registered and maintained in your name. You retain full ownership and control of these accounts regardless of subscription status.
  • Client Portal Services: Client portals provided by Kiko Web Designs (such as reputation management systems) will be deactivated upon cancellation.

You always own your domain name, your logo, and any photos/text you provided to us.

3. “5-STAR TOOLKIT” & EMAIL TRAINING

  • Purpose: Any “Free Toolkits” or “7-Day Courses” offered are for educational purposes only.
  • CASL Consent: By requesting these items, you are making an “Inquiry” under Canada’s Anti-Spam Legislation (CASL). You consent to receive the requested materials and a related sequence of emails. You may unsubscribe at any time via the link in our email footer.

4. MONTHLY UPDATES POLICY

Monthly updates are included with the subscription model and include:

  • Content Changes: Up to 1 hour per month of content changes (text updates, photo swaps, or business hour changes). Unused hours do not roll over to the next month.
  • Bug Fixes: Up to 3 hours per month of bug fixes and development time at no additional charge.

Additional Work: Any work beyond the included hours (content changes or bug fixes) will be performed by Kiko Web Designs at a rate of $150.00 per hour.

Exclusions: Monthly updates do not include:

  • Designing entirely new pages or landing pages.
  • Advanced custom functionality or e-commerce features.
  • Full site re-designs.

New features or pages will be quoted as separate, one-time projects.

5. DIGITAL MARKETING AND WEBSITE SERVICES

Kiko Web Designs provides comprehensive digital marketing and website services, including but not limited to:

Website Services:

  • Website design and development
  • Website hosting, security updates, and maintenance
  • Website performance optimization and analytics
  • Technical support and bug fixes

Digital Marketing Services:

  • Google Business Profile optimization and management
  • Social media strategy and content management
  • Local SEO and directory citation management
  • Review monitoring and management
  • Performance analytics and reporting
  • Monthly strategy consultation and performance reviews

Service Scope and Deliverables: Specific services, deliverables, and service packages are detailed on our website and in your client agreement. Changes to service packages, pricing, or deliverables will be communicated to you in advance and reflected in updated agreements.

Third-Party Platform Management: You are responsible for registering and maintaining your own accounts with third-party platforms required for marketing services (e.g., Google Business Profile, social media platforms, email marketing platforms, etc.). Kiko Web Designs provides strategy and consultation on how to use these platforms effectively, but you retain full ownership and control of your accounts.

6. RANKINGS & PERFORMANCE GUARANTEE

Search rankings are controlled by third parties (Google) and change without notice, so we do not promise a specific position, traffic, or revenue on Google Search or Google Maps, and we are not liable for fluctuations in traffic or rankings.

Our only ranking commitment is the Performance Guarantee in your service agreement: if, after three full months of your monthly plan, your business is not in the top 3 Google Maps results for the primary category of your Google Business Profile, searched near your business, your monthly fee drops to half until it is. Half price is the only remedy under the guarantee, and it does not apply to the setup fee or third-party costs. The exact terms are in your service agreement.

7. FEES AND PAYMENT

  • Billing: The setup fee is charged by card at sign-up. Monthly fees are billed in advance by card, starting on the date in your service agreement. Prices are in Canadian dollars, plus applicable taxes.
  • Late Payments: If a payment is more than 60 days overdue, your website may be taken offline and account access suspended until the account is brought current.

8. LIMITATION OF LIABILITY

If something we did causes a problem, we fix it at no extra charge as quickly as we can. To the maximum extent permitted by law, Kiko Web Designs shall not be liable for any indirect, incidental, or consequential damages (including loss of profit or revenue) arising out of your use of our services. Our total liability is limited to the fees you paid us in the three (3) months before the claim arose. This limit does not apply to fraud, gross negligence, or wilful misconduct on our part.

9. INDEMNIFICATION

You agree to defend and hold Kiko Web Designs harmless from any claims resulting from your use of the Site or any copyrighted materials (logos, photos, copy) you provide to us for the website.

10. GOVERNING LAW & PRIVACY COMPLIANCE

These Terms shall be governed by and defined following the laws of British Columbia, Canada. You irrevocably consent that the courts of British Columbia shall have exclusive jurisdiction to resolve any dispute.

Local Privacy Compliance (PIPA): In accordance with the British Columbia Personal Information Protection Act (PIPA), Kiko Web Designs is committed to protecting the personal information of our clients and website visitors. We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

11. CONTACT US

For any questions regarding these Terms, please contact:

Kiko Web Designs Surrey, BC, Canada

Email: info@kikowebdesigns.com

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